Frequently Asked Questions





What to do when you cannot log?

If you’re having trouble logging to your account, you have to try first:

  • Forgot password?

Find it by clicking on “login” on the right corner at the top of your screen. 

How to create your password?

When you create your password, make sure it is easy for you to remember and complex for others.

  1. For that, use letters with uppercase and lowercase, numbers and punctuation marks.
  2. Try not to use the same than your email or others.

What to do when you forgot your ID?

Forgot your login email address? Please contact us.


For all other problem contact us